At Gotta Patti, we value your trust and strive to provide you with the best quality products. Our goal is to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied, we’re here to help.
Returns
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Products are eligible for return only if they are unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
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You must initiate a return request within 7 days of receiving your order.
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Certain products such as customized, stitched, or altered items are not eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Please note that shipping charges (if any) are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or sent in error.
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If you need to exchange your item for the same product in a different size, please contact us at the details below.
Non-Returnable Items
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Sale or discounted items
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Customized or altered products
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Gift cards or vouchers
Shipping for Returns
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To return your product, you may send it to our store at:
Shop Location
1st Floor, Clothing Shop, Himalayan Apartment,
Gotta Patti, Dilaram Chowk, Above Utensil Store,
Dehradun, Uttarakhand – 248001
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You will be responsible for paying your own shipping costs for returning items.
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We recommend using a trackable shipping service to ensure your item reaches us safely.
Contact Us
For any questions about our Refund and Returns Policy, feel free to contact us: